I need a Job

I putting you all my faithful readers to work.

Here is a copy of my resume (minus contact info) If you need a real one I'll get it to you.

SUMMARY

Help Desk supervisor experience in 24/7/365 environment. Knowledge of back office, point-of-sale, and payroll systems. Experienced keeping and restoring systems running under adverse conditions. Supervisory experience as well as coordination of field technicians and 3rd party vendors.

TECHNICAL SKILLS

OS’s: Windows XP, 2000, NT, 9x/ME, 3.11, DOS
Network elements: Hubs, switches, routers, wireless, DSL, LAN / WAN, and DNS
Remote management: Dameware, pcAnywhere, Close-up, Unicenter Remote Control
Case management software: Support Magic, Heat, DW Help Desk, Vantive
Hardware: Point-of-sale systems, back office systems, payroll systems
Software packages: Radiant Entertainment Software Suite, Labor Pro, Lotus Notes, F-prot antivirus, Big Brother Network Monitor, Microsoft Office

PROFESSIONAL EXPERIENCE
LOEWS CINEPLEX ENTERTAINMENT, New York, NY 1992-2006
Support Supervisor, Theatre Help Desk, Freehold NJ (2003-2006)
Responsible for daily help desk operation, supporting and assisting help desk personnel and end users. Provided support for over 2,500 systems nationwide. Other responsibilities included keeping help desk systems operational, keeping management up to date on critical issues, and dispatching field support and 3rd party vendors.
• Supervised and supported a staff of 5, plus 7 remote field technicians.
• Dispatched field technicians or 3rd party support, and maintained vendor relations.
• Coordinated and managed hardware and software deployment.
• Evaluated and recommend hardware and software for purchase.

Senior Support Technician (1998-2003)
Supported and Monitored systems at over 300 locations. Identified potential problems and took corrective action while minimizing downtime.
• Identified potential problems and implemented solutions.
• Developed strategies to avoid or reduce downtime.
• Supplied progress reports to management on various projects.

CHRIS COLLINS
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LOEWS CINEPLEX ENTERTAINMENT, (Continued)
Support Technician (1996-1998)
Provided hardware and software support to end users across the country in an always-on-duty environment.
• Supported hardware, software, LAN and WAN for back office, point of sale computer, and payroll systems in over 300 locations.
• Worked in a 24 hour, 7 day a week environment.
• Researched and mastered systems to effectively provide excellent end user support.

Field Technician (1995-1996)
Repaired, replaced, and upgraded company equipment. Provided on site support to end users.
• Repaired, maintained and replaced equipment.
• Supported end users.
• Provided hardware and software upgrades.

Floor Staff Supervisor (1993-1995)
• Trained and managed floor staff.

Floor Staff (1992-1993)
• Provided front line customer service.